Shipping policy

Shipping Policy

Last Updated: 27/07/2026

At Aura Align, we strive to deliver your order as quickly and safely as possible. Please read our shipping policy below before placing an order.

Order Processing

Orders are processed Monday to Friday, excluding South African public holidays.

Please allow 1–2 business days for your order to be processed before dispatch.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Our standard estimated delivery time is:

8–11 Business Days

Please note that this is an estimate and is not a guaranteed delivery timeframe.

While we make every effort to deliver within the estimated timeframe, delivery dates may vary depending on your location and unforeseen circumstances.

Courier Partner

All orders are shipped using:

Aramex Store to Door

Once your parcel has been handed to Aramex, you will receive tracking details allowing you to monitor your shipment throughout its journey.

Delivery Delays

Although we work closely with our courier partner, delivery delays can occasionally occur due to circumstances outside of our reasonable control, including but not limited to:

  • High shipping volumes
  • Weather conditions
  • Public holidays
  • Industrial action or strikes
  • Load shedding
  • Road closures
  • Natural disasters
  • Incorrect delivery information supplied by the customer
  • Remote delivery locations
  • Operational delays experienced by the courier

Aura Align will make every reasonable effort to assist customers in resolving delivery issues. However, Aura Align cannot be held responsible for delays caused by third-party courier services or events beyond our reasonable control.

Incorrect Shipping Information

Customers are responsible for ensuring that all delivery information is accurate before completing their purchase.

Aura Align cannot be held responsible for:

  • Incorrect delivery addresses
  • Incorrect postal codes
  • Missing apartment or unit numbers
  • Incorrect contact details

If an order is returned due to incorrect information provided by the customer, additional shipping charges may apply before the parcel can be re-shipped.

Tracking Your Order

Once your order has been dispatched, you will receive an email containing your tracking number.

If you have not received your tracking information within 5 business days of placing your order, please contact our customer support team.

Failed Deliveries

If delivery cannot be completed because:

  • no one is available to accept the parcel;
  • the delivery address is inaccessible; or
  • the courier is unable to contact you,

the courier may attempt a re-delivery or return the parcel to their depot.

If the parcel is returned to Aura Align due to failed delivery attempts, additional shipping charges may apply before the order can be sent again.

Lost Parcels

If your tracking information indicates that your parcel has been lost in transit, please contact us as soon as possible.

We will open an investigation with Aramex Store to Door and work towards an appropriate resolution.

Investigations may take several business days to complete.

Where a parcel is confirmed as lost by the courier, Aura Align will arrange a replacement or refund in accordance with applicable South African consumer law.

Damaged Parcels

If your parcel arrives visibly damaged, please:

  • Take clear photographs of the parcel and product.
  • Contact us within 48 hours of delivery.
  • Include your order number and photographs.

We will investigate the matter and provide an appropriate solution.

Shipping Costs

Shipping costs are displayed during checkout before payment is completed.

Any promotional free shipping offers are subject to the terms advertised at the time of purchase.

Delivery Areas

Aura Align currently ships throughout South Africa.

Unfortunately, we do not currently offer international shipping.

Contact Us

If you have any questions regarding your delivery, please contact us:

Aura Align

📧 Email: auraaligna@gmail.com

Response Time: Monday–Friday, within 1–2 business days.